Contact

 

EXCHANGES / CAMBIOS

ZONE / ZONA

COSTS / GASTOS

ESPAÑA*

El primer cambio de talla es GRATIS*. Escríbenos un e-mail a info@silvialago.com para gestionar el cambio.

OTHER COUNTRIES

You will first need to return the pair bought and make a new purchase. Send us an email at info@silvialago.com to begin the exchange process.

 

* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en info@silvialago.com.

 

RETURNS / DEVOLUCIONES

ZONE / ZONA

COSTS / GASTOS

TIMING / PLAZO
ESPAÑA*

5,90 € por cada par devuelto

(Se restarán del importe total del reembolso. Los gastos de envío no se reembolsarán).

Dispones de 15 días hábiles desde la fecha de entrega. Escríbenos un e-mail a info@silvialago.com para gestionar la devolución.
EUROPEAN UNION

14,90 € for each pair returnedl

(Return costs will be deducted from the total amount refunded. Shipping costs are non-refundable).

Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process. 
UK & EUROPE NON EU COUNTRIES

14,90 € for each pair returned 

(Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).

Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process. 

USA

24,90 € for each pair returned

(Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).

Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process. 

OTHER COUNTRIES

28,90 € for each pair returned

(Return costs will be deducted from the total amount refunded. Shipping costs, custom charges and local taxes are non-refundable).

Within 15 days from the date delivered. Send us an email at info@silvialago.com to begin the return process. 

 

* Excepto Canarias, Ceuta y Melilla. Para estos destinos, solicitar info en info@silvialago.com.

 

We are pleased to accept all new and unworn merchandise with its original packaging and dust bag. Failure to contact customer care and/or returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you. 

Aceptamos devoluciones de zapatos que estén nuevos y no hayan sido usados, con su caja, bolsa de tela y envoltorio originales. Si no se contacta con atención al cliente o se devuelve mercancía que está dañada, usada, sin su envoltorio original, etc., la devolución no se podrá realizar, y se devolverá el paquete a su destinatario.

 

Contact us

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.