Paula

 * Please note that Silvia Lago shoes are in Spanish sizing.

If you have any doubts, e-mail us at silvia.lago@silvialago.com or fill out our contact form. We will be very happy to help you!

How is the fitting of the Lagos?

We use Spanish sizing. In general the width is generous and the length is slightly longer. 

Do Lago shoes enlarge with use?

Our shoes enlarge with use to adapt to your feet, but only in width, never in length. The leather is soft and does naturally crease to improve fit. 

I have narrow feet

To make sure your feet stays in place you should always opt for models that hold on in the instep with a strap or shoelaces.

I have delicate feet

Our shoes are made with very soft leathers that will adapt to your feet and our lasts are quite generous. However, we recommend you to choose styles which are plain in the bunion area, without overlaps, straps, or ornaments and avoid very high heels. 

I have one foot smaller

That's pretty common. Avoid pumps or shoes that do not hold on the instep. You can add a 1 or 2 mm half insole (whatever thickness you need) inside the shoe of your smaller foot until it feels right.

We deliver our shoes all around the world with MRW and DHL. See our shipping costs below.

SPAIN

FREE 24-48h MRW Delivery (orders over 120 euros)

Otherwise, 24-48h MRW Delivery - 4,9€

EUROPEAN UNION COUNTRIES

FREE 24-48h DHL Delivery (orders over 150 euros)

Otherwise, 24-48h DHL Delivery - 14,9€

USA

1-3 days DHL Delivery - 24,9€ plus taxes due on delivery, paid to the carrier

ROW

1-3 days DHL Delivery - 28,9€ plus taxes due on delivery, paid to the carrier

SIZE CHANGE

First size change is free of charge to Spain. Send us an e-mail at silvia.lago@silvialago.com. The cost of returning the unwanted size, is the following:

SPAIN

Free

EUROPEAN UNION COUNTRIES

Cost size exchange - 24,9€

USA

Cost size exchange - 24,9€ plus taxes due on delivery, paid to the carrier

ROW

Cost size exchange - 28,9€ plus taxes due on delivery, paid to the carrier

RETURN COSTS 

We accept returns of all unworn and undamaged goods. You can send us the shoes directly or let us handle the return, in which case the costs are the following:

Return shipping and handling fees:

SPAIN

Return costs - 8,9€ (for each pair returned)

EUROPEAN UNION COUNTRIES

Return costs - 24,9€ (for each pair returned)

USA

Return costs - 24,9€ (for each pair returned)

ROW

Return costs - 28,9€ (for each pair returned) 

SHIPPING & DELIVERY POLICY

We offer worldwide shipping and returns. *Note that any additional expenses such as custom charges or local taxes, will be are paid by the client (countries outside the European Union).

You can expect your order to arrive within 1-3 business days, depending on which country you live. If you have special shipping requirements, overnight or express shipping needs please contact our customer care experts via email at silvia.lago@silvialago.com or fill our contact form below. 

RETURN / EXCHANGE POLICY

We hope you will love everything you order from Silvia Lago. However, if you’d like to make a return or exchange, we are pleased to accept new, unworn and unaltered merchandise with its original packaging and dust bag. All returns must be authorized by our customer care team and must be returned within 15 days of delivery. 

Prior to shipping, please contact customer care via email silvia.lago@silvialago.com or fill our contact form below.

Failure to contact customer care and/or returning merchandise that is worn, damaged, altered or missing its original packaging will not be refunded and may be returned to you.

Note that purchase of sale items are final sale and can only be returned for store credit. All custom charges and local taxes are non-refundable.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that there are no refunds for custom charges and local taxes. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5–7 business days. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at silvia.lago@silvialago.com or fill the contact form below.